At RR Pay, we aim to provide seamless digital transactions. However, we understand that certain situations may require cancellations or refunds. This policy outlines how such requests are handled.
Transactions once initiated cannot be cancelled if they are successfully processed.If a transaction is pending due to technical issues or gateway delays, it may be auto-cancelled, and funds will be refunded.
If money is deducted but the transaction fails, the amount will be auto-refunded to the original payment source within 3–7 working days.You can contact our support team for status updates.
Refunds are applicable in the following cases:
Duplicate transactions
Failed or partial recharges/bill payments
Incorrect payment due to technical error
Failed wallet top-ups with successful debit
Refunds are not applicable in the following cases:
Successful services (recharges, bill payments, etc.)
User-entered errors (e.g., wrong number/account details)
Delays due to third-party providers (e.g., operator downtime)
Refunds will be processed to the original source (e.g., UPI, card, bank).
Refund timelines depend on your bank or payment method but typically range between 3–7 business days.
If not received within 7 days, contact support with the Transaction ID and screenshot of the deduction.
For any disputes related to payment or service failure:
Reach out to us within 72 hours of the transaction.
Email us at reyanrupay@gmail.com or WhatsApp us at +91 9966771315.
Our support team will investigate and respond within 2 working days.
REYAN GRO SOFTWARE SOLUTIONS reserves the right to approve or deny refund requests based on the validity and eligibility of the claim, as per our internal policies.
